We spend a lot of time discussing with senior executives how digital technology is changing every industry sector. Change is being driven ultimately by the needs and expectations of customers in each of those sectors. The three videos in this blog provide three great explanations on how to build technology solutions to thrive in the digital era in order to meet those customer expectations.
Effectively explaining the changing digital landscape to non-IT managers is crucial to ensure buy-in and to prepare any organisation for successful digital change.
These three videos offer excellent "plain English" explanations to non-IT people on how today's "apps" can quickly and efficiently be used to ensure your organisation stays relevant in the ever-changing digital era. Today, systems are made up of digital "Lego blocks" that can easily be put together in a configuration customised to the needs of your organisations' customers.
The first two videos are short, visual and delivered with great doses of humour and quirkiness by Mark Foden, a UK based change strategy consultant. The first looks broadly at digital government services. The second focuses on local government digital platforms.
The third video is a presentation by Tom Quinn the CIO of News Corp at a 2015 API conference in Sydney. It is longer and more detailed but articulates really well the shift in the corporate world from a focus on large implementations and management of single systems (e.g. SAP or Oracle) to an agile world of APIs and apps. In this new world corporate solutions are made up of myriad software solutions that can be pieced together like (yes you guessed it!) Lego blocks.
The Gubbins of Government
- Traditional costly, ineffective bespoke IT solutions are no longer the only choice
- The cloud will break the stranglehold of big suppliers
- There are three areas of new technology in each service, levers and dials, gubbins, and machinery
- Gubbins are all the services in government
- There are specific Gubbins and common gubbins
- We can break services into distinct pieces and re-use them over and over across services, departments and local governments
The Future of Local Government Services
- Legacy technology under delivers and needs replacing
- Cost-cutting and austerity measures are affecting budgets
- Each local government uses its own distinct proprietary software installation
- Local governments should group their services
- Local governments should use cloud technologies to package services together to lower cost
- Local government can use these services to deliver customised services to residents
WARP Speed: The only KPI by Tom Quinn Newscorp Australia
- There is a massive change in how consumers look at consumer products
- Mobile technology is driving change - over 50% of Newscorp's traffic is from mobile devices
- Mobile is growing at 76% year on year
- Every industry is being changed - retail, banking, media, health and many more
- The winner in the old system era was a marathon runner; the winner in the app era is the sprinter.
- Composability is the key to speed (Think Lego Blocks!)
- You need to build APIs to connect old and new systems
- Re-tool your business as a set of Lego blocks