Curated Offering - Connected Customer Strategies
In this fourth blog in the series, we take a look at the "curated offering strategy" companies can adopt to build much deeper relationships with customers.
Response to Desire - Connected Customer Strategies
In this third blog in the series, we take a look at the respond to desire strategy companies can adopt to build much deeper relationships with customers.
Connected Customers - An introduction for organisations
In this second series of blogs, we take a look at 4 effective strategies companies can adopt to build much deeper relationships with customers.
Australian local government embracing online forms
Online forms for local government that provide customers with what they want - convenience, first and foremost.
Only 24% of b2b execs understand digital disruption. Are you one of them?
B2B companies are way behind their B2C peers when it comes to digital. In this blog we consider the positives for B2B CEOs looking at developing their organisation's digital capability.
Shadow IT - A hidden enemy or an overlooked opportunity?
Shadow IT sounds like a threat but handled right it can drive innovation and digital progress in an organisation.
The Missing 75%. Is your IT Department only managing 25% of your information?
It may sound frightening - but today, at this very moment, there is a high likelihood that if you are the CEO or Executive Manager of a Local Government organisation, your IT staff are managing only 25% of your information
Digital Services: Online Events Calendar
Digital disruption continues to impact upon us all. In this blog we will look at some digital services that we have developed the problems that they solve for our clients
The pressure is on every CEO to deliver better customer service
Despite decreasing budgets the pressure is on every CEO to not just satisfy customers, but to delight them
2 more digital building blocks: automation and organisation
Six digital building blocks and how you can use them. In this blog, we look at blocks three and four, automation and organisation.
Three Videos That Explain Why Your IT Should Look Like Lego Blocks
How to build technology solutions to thrive in the digital era. These three videos offer excellent "plain English" explanations to non-IT people on how today's "apps" can quickly and efficiently be used to ensure your organisation stays relevant.
The CEO’s digital fog and how to see through it
Digital transformation should be near the top of every Local Government CEO’s agenda. However in most cases CEO’s don’t come from an IT or
Six building blocks for digital and how you can use them
Six digital building blocks and how you can use them. In this blog, we look at blocks one and two, strategy and innovation, and the customer decision journey.
Why a Copenhagen Danish beats a Melbourne Muffin!
IMCRC
Symphony3 worked with the IMCRC to develop a portal that delivers massive value to Australian Manufacturers.